🚚 Shipping & Delivery Policy
At RD Enterprises, we aim to deliver your favourite products with speed, reliability, and care across India.
📦 Order Processing & Dispatch
- Orders are processed within 1–2 working days after payment confirmation.
- Dispatch occurs through Shiprocket, our trusted shipping partner, ensuring safe and timely delivery.
⏱ Estimated Delivery Time
- Metro cities: 3–5 working days
- Non-metro & remote areas: 5–7 working days (Note: Delivery timelines are subject to courier availability and unforeseen delays.)
💰 Shipping Charges
- Shipping charges are calculated based on weight, destination, and shipping service selected.
- Final shipping fees will be visible at the time of checkout.
🔍 Tracking Your Package
Once dispatched, customers will receive a tracking link via email/SMS to monitor their shipment in real time.
🔄 Returns & Replacements Policy
We strive for 100% customer satisfaction, and while we do not offer refunds, we ensure hassle-free replacements for eligible cases.
🔁 Replacement Terms
- Products are eligible for replacement only if:
- Received in damaged condition
- Wrong product delivered
- Manufacturing defects identified on arrival
- Replacement requests must be raised within 3 days of delivery, along with product images and order details.
🚫 No Refund Policy
- Monetary refunds are not applicable under any circumstances.
- Customers will receive a replacement product of the same item or a similar item of equal value, subject to availability.
📩 How to Initiate Replacement
- Contact our support team via WhatsApp, email, or customer portal.
- Once verified, our team will schedule a pickup and dispatch your replacement promptly.
🔒 Conditions for Replacement Approval
- The product must be unused and in its original packaging.
- RD Enterprises reserves the right to deny replacement if the product fails to meet the return criteria.
